The Beetil Blog
Blog » Tweaks to Customer Satisfaction
We’ve made a few recent changes to Customer Satisfaction giving you more control over sending the follow-up email and sending the satisfaction email automatically on a per service basis. We’ve also added a new satisfaction report.
On resolved and closed incidents you’ll see the option to choose whether to send the customer satisfaction follow-up email. This allows you to opt-in or opt-out of sending it (depending on your service settings). Note that no option is provided if the follow-up email has already been sent to the customer.
When you edit service settings via the Beetil administration forms (Admin > Services > Select a Service > Service Settings) you’ll see you have an additional option to automatically send the follow-up emails or not.
Last but not least, we have added a new customer satisfaction report that provides a nice overview of feedback received. You can view all the feedback logged at a glance, change the ordering by clicking on the column headings and go directly to the beetil that feedback was received about.
As always, we’d love to hear your feedback. Drop us a line at support@beetil.com or log your thoughts and suggestions via Feedback in Beetil or via your Beetil Support customer portal logon.