March 11th, 2009 by Greg
I went along to February’s monthly itSMFnz seminar here in Wellington a week or two ago. There was a really good presentation on problem management by Mark Faircloth from HP. It was a perspective from the presenter’s practical experience. The key things he focused on were: If you can’t identify the cause of an Incident, [...]
Tags: itil, itSMFnz, Problem Management, restoration of service, workaround
Posted in Problem Management | 2 Comments »
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