February 19th, 2009 by Greg
So often we know we’ve come across the same issue in the past. So often using traditional defect or incident management tools we can’t find that issue again. So often that causes a lot of wasted time. A good service management tool needs to actively assist you to find related or previous issues. Not only [...]
Tags: itil, Problem Management, timesaver
Posted in Incident Management, Problem Management | No Comments »
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