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Blog » Posts Tagged ‘service management’
Getting Started with Problem Management
August 18th, 2009 by Dan
“Houston, we have a problem!” Actually, it was more of an incident. But let’s not go there. We like to think of problems as “things that you know are wrong” with particular systems or services. The idea behind problem management is to minimize the impact of these problems on the organisation. To the newcomer, there [...]
Beetil is now out of Beta!
June 11th, 2009 by Dan
The BeetilDudes have been hard at work and we’re pleased to announce that Beetil, the world’s most user friendly service management solution, is coming out of beta! Whilst we’re taking the beta badge off, no product is ever truly finished and you’ll see more and more Beetil goodies coming over the next few weeks and [...]
The CMDB: Start small and keep control
April 3rd, 2009 by Greg
It’s another chicken and egg situation. How can I do service management (incidents, problems, change, release, etc.) without a configuration management database (CMDB) to support and underpin it? Surely I need to implement it all in a big bang for it to work properly? Well, no. There’s no point in having a full-blown CMDB unless [...]
Beetil – Service management made easy
January 15th, 2009 by Dan
At last! It’s here. The quest for easier and simpler service management has ended, and our beta trial of Beetil is officially open. Having scoured the market for various service management tools to help us manage our IT services and offerings, we simply couldn’t find one that “hit the spot”. There’s plenty [...]