May 14th, 2012 by itskeptic
Welcome to our third post in the IT Skeptic‘s (a.k.a. Rob England) Sensible Service Management Series. In previous blog posts, Rob advised you to focus on what is simple, practical, useful and worthwhile. Now in upcoming posts Rob will focus on some of the core processes that deliver on our goals of successful daily operations, [...]
April 4th, 2012 by Dan
Welcome to our second post in the ITSkeptic‘s (a.k.a. Rob England) Sensible Service Management Series. In the last post Rob had talked about how better process builds a better business, and how important the customer is. In this post Rob introduces us to the concept of service improvement the basic service management framework – no [...]
February 6th, 2012 by Dan
February sees us kick off a series of guest posts from Wellington’s very own IT Skeptic. We’ve known Rob for a few years now, and we’ve always been impressed by his no nonsense, practical and common sense approach. That resonates with us here at Beetil HQ. If you couldn’t tell already, we [...]
August 18th, 2009 by Dan
“Houston, we have a problem!” Actually, it was more of an incident. But let’s not go there. We like to think of problems as “things that you know are wrong” with particular systems or services. The idea behind problem management is to minimize the impact of these problems on the organisation. To the newcomer, there [...]
June 11th, 2009 by Dan
The BeetilDudes have been hard at work and we’re pleased to announce that Beetil, the world’s most user friendly service management solution, is coming out of beta! Whilst we’re taking the beta badge off, no product is ever truly finished and you’ll see more and more Beetil goodies coming over the next few weeks and [...]
April 3rd, 2009 by Greg
It’s another chicken and egg situation. How can I do service management (incidents, problems, change, release, etc.) without a configuration management database (CMDB) to support and underpin it? Surely I need to implement it all in a big bang for it to work properly? Well, no. There’s no point in having a full-blown CMDB unless [...]
January 15th, 2009 by Dan
At last! It’s here. The quest for easier and simpler service management has ended, and our beta trial of Beetil is officially open. Having scoured the market for various service management tools to help us manage our IT services and offerings, we simply couldn’t find one that “hit the spot”. There’s plenty [...]