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Blog » Posts Tagged ‘reports’
New Reporting Conditions: Responded & Responded Date
December 15th, 2011 by Luke
We’ve recently added a couple of new Incident Reporting conditions which will undoubtedly prove to be very handy for a lot of our users – Responded and Responded Date. Beetil currently considers an incident to be officially responded to when the first customer viewable comment is made by a user. With this in mind you can now [...]
Scheduled actions and a slight refresh
July 13th, 2011 by Luke
We’ve been very busy over the past few months. Scheduled Actions is one of a handful of large changes to be released so far this year and has been released in conjunction with a refresh of the Beetil Dashboards. Service admins now have the ability to set up Scheduled Actions from inside a report, where [...]
Generate Custom Reports on Multiple People
February 1st, 2011 by Luke
You can now generate custom reports that report on multiple people. This is perfect for those people that want to keep an eye on customer/company activity or other Beetil Users. When you select a person field to report on (e.g. Assignee or Customer), use the dropdown box multiple times enabling you to build up your [...]
Report Suggestions – Feedback Wanted!
September 30th, 2010 by Luke
Beetil has always been a bit light on reporting at a service level, and even a global level for that fact. Additions to Beetil over the past year have created some exciting opportunities for things we can potentially report on. Customers and Companies now play a much more important role with the addition of the [...]
Beetil Reporting Keeps You In The Loop
July 8th, 2009 by Dan
We’re pleased to announce that we’ve just released our smart reporting functionality. Staying in the loop and keeping informed is now easier than ever. Our new reporting functionality easily allows you to create your own customised reports to help you stay in touch with the comings and goings of your incidents, problems, changes, and releases. [...]