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Stepping Stones Towards a Service Catalog
July 8th, 2010 by Luke
Our latest Beetil release includes making Incident, Problem, Change Types a lot more powerful and useful.
The goal here is to provide stepping stones towards a service catalog. When we boiled the concept of a Service Catalog right down to it’s utmost basic form, we found that it is essentially a level of categorization of an Incident which both Internal Beetil Users and Customers can control when they first log an Incident.