The Beetil Blog
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Helping to Build the v2-v3 Bridge
May 23rd, 2011 by Dan
I recently attended the v2-v3 Manager’s bridging course and exam, as the exam is only available until the end of June – then you have to go through all the v3 managers training again! Let’s just say I did not want to waste my previous investment. With respect to the course, it’s always good to [...]
Getting Started With Configuration Management
September 25th, 2009 by Dan
What servers do you have? What licenses do you have? What will be affected if you take this router out of service? Who uses this application? Where is it hosted? What’s causing me the most trouble? These are all questions that configuration management is supposed to answer. It’s all about “providing a logical model of [...]
Getting Started with Change Management
September 3rd, 2009 by Dan
How many times have we all heard that “the only constant is change”. Well, you’d better get used it. And you’d better get good at it. Because it’s here to stay. Before we talk about how Beetil deals with change management, let’s take a step back and ask why we need change management in the [...]
Getting Started with Problem Management
August 18th, 2009 by Dan
“Houston, we have a problem!” Actually, it was more of an incident. But let’s not go there. We like to think of problems as “things that you know are wrong” with particular systems or services. The idea behind problem management is to minimize the impact of these problems on the organisation. To the newcomer, there [...]
Beetil is now out of Beta!
June 11th, 2009 by Dan
The BeetilDudes have been hard at work and we’re pleased to announce that Beetil, the world’s most user friendly service management solution, is coming out of beta! Whilst we’re taking the beta badge off, no product is ever truly finished and you’ll see more and more Beetil goodies coming over the next few weeks and [...]
The Beetil Story in 90 seconds
June 8th, 2009 by Dan
A couple of weeks we commissioned the awesome dudes from Made From New Zealand to come film us a Beetil video. A Tom Cruise I am certainly not but we’re pretty stoked with the result. So, in 90 seconds, here’s what Beetil is all about, and why you should give it go.
Why is it called Beetil?
May 25th, 2009 by Greg
We regularly get people saying to us “I love the name Beetil”. We love the name too – it really allows us to personify the tool and associate a personality to it. And it’s short and memorable. The .com was also still available too. Fantastic! I can’t really recall though exactly how our service management tool ended up [...]
Effective Problem Management
March 11th, 2009 by Greg
I went along to February’s monthly itSMFnz seminar here in Wellington a week or two ago. There was a really good presentation on problem management by Mark Faircloth from HP. It was a perspective from the presenter’s practical experience. The key things he focused on were: If you can’t identify the cause of an Incident, [...]
I’m sure I’ve come across this before!
February 19th, 2009 by Greg
So often we know we’ve come across the same issue in the past. So often using traditional defect or incident management tools we can’t find that issue again. So often that causes a lot of wasted time. A good service management tool needs to actively assist you to find related or previous issues. Not only [...]
Usability versus Compliance
February 4th, 2009 by Kathryn
Creating Beetil has been an interesting and fun challenge, especially from a usability point of view. Beetil is based on the internationally recognised ITIL service management framework – a framework that at its heart is great common sense that’s good for your business. Once you start using this framework you’ll wonder how you ever got [...]