The Beetil Blog
Blog » Posts Tagged ‘incidents’
Assigning Incidents to Customers
March 2nd, 2011 by Kathryn
You can now assign incidents to customers helping to speed up customer communications and improve your incident management. If you create an incident and specify a customer their name will appear in the list of possible assignees. If you assign the incident to the customer then via the customer portal the customer can assign the incident [...]
Stepping Stones Towards a Service Catalog
July 8th, 2010 by Luke
Our latest Beetil release includes making Incident, Problem, Change Types a lot more powerful and useful.
The goal here is to provide stepping stones towards a service catalog. When we boiled the concept of a Service Catalog right down to it’s utmost basic form, we found that it is essentially a level of categorization of an Incident which both Internal Beetil Users and Customers can control when they first log an Incident.
Hidden Notes and a Wee Little Facelift.
June 27th, 2010 by Luke
We’ve been pretty the past few weeks here at Beetil Towers, and have just unleashed some real Beetil goodies. Improved UI As part of this release that has been building up for a few weeks now, one of the big changes you’re likely to notice is that we’ve re-designed the notes section. It’s subtle, [...]