The Beetil Blog
Blog » Posts Tagged ‘Incident Management’
Getting started with the Customer Portal
September 14th, 2009 by Dan
In today’s increasingly electronic world, customers expect demand self service capabilities, and they demand excellent customer service. As a result, the need to seamlessly interface with your customers is becoming an increasingly important requirement when considering service management platforms. Beetil duly obliges with its customer portal. Think of the Beetil customer portal as a even [...]
Effective Incident Management
January 30th, 2009 by Luke
Incident Management is one of the most heavily used parts of the Beetil at the moment. Most users, I guess feel a sense of comfort in this area of the app especially if they’re migrating from ticket based systems. However, incidents are only a fraction of Beetil’s full potential and often mark the beginning of [...]
More than just an issue tracker
January 15th, 2009 by Dan
I’ve worked at a lot of places where everything revolves solely around their issue tracking system. That’s not necessarily a bad thing. At least issues (we call them incidents) are being logged, allocated and dealt with – and they’re usually prioritised so that the important ones get fixed first. But that’s where it so often [...]