August 20th, 2012 by Kathryn
The support team here at Beetil has benefited hugely from the introduction of dashboard queues. Before putting them in place we spent a good amount of time discussing the best way to structure our support and how to use queues to the greatest effect. Once our queues were implemented there was a dramatic improvement to [...]
October 26th, 2010 by Luke
Beetil gives you the ability to customize the look and feel of your customer portal so it can be more inline with your company’s own branding. Account administrators by default have five templates to choose from in the Customer Portal section of the account Admin forms. In addition you can edit your own CSS for even [...]
February 2nd, 2010 by Luke
We’ve received a lot of recent demand regarding the ability to customize the Customer Portal, so naturally, we listened to our customers and come up with a solution. We recently rolled out the first phase of these changes. You can now select from a range of beautiful shiny customer portal templates. Due to popular [...]