The Beetil Blog
Blog » Posts Tagged ‘customers’
Easier access to customer information
October 14th, 2011 by Luke
Moving the customer information to the right-hand side of the application and giving it a prominent orange heading is the most noticeable feature of this latest Beetil release. In addition there have been a handful of cosmetic improvements – particularly around the creation of new incidents, problems, changes, etc. and the right-hand side of the [...]
It’s all about People!
March 23rd, 2011 by Luke
We’ve added a new “People” section to Beetil - giving your service desk and all other Beetil users a company-centric or customer-centric view of incidents and their contact information. The People section also contains information about users and groups that exist in your Beetil account. As before, customer details can still be accessed from within an incident [...]
Assigning Incidents to Customers
March 2nd, 2011 by Kathryn
You can now assign incidents to customers helping to speed up customer communications and improve your incident management. If you create an incident and specify a customer their name will appear in the list of possible assignees. If you assign the incident to the customer then via the customer portal the customer can assign the incident [...]