Beetil

Beetil gives you the ability to customize the look and feel of your customer portal so it can be more inline with your company’s own branding. Account administrators by default have five templates to choose from in the Customer Portal section of the account Admin forms. In addition you can edit your own CSS for even [...]

Tags: Customer Portal, customisation
Posted in Customer Portal | 3 Comments »

We’ve been pretty the past few weeks here at Beetil Towers, and have just unleashed some real Beetil goodies. Improved UI As part of this release that has been building up for a few weeks now, one of the big changes you’re likely to notice is that we’ve re-designed the notes section.   It’s subtle, [...]

Tags: Customer Portal, hide from customer, incidents
Posted in Customer Portal, New Features | 1 Comment »

In today’s increasingly electronic world, customers expect demand self service capabilities, and they demand excellent customer service. As a result, the need to seamlessly interface with your customers is becoming an increasingly important requirement when considering service management platforms. Beetil duly obliges with its customer portal. Think of the Beetil customer portal as a even [...]

Tags: Customer Portal, Incident Management, self service
Posted in Customer Portal, Getting Started, Hints and Tips, Incident Management | 3 Comments »