April 3rd, 2009 by Greg
It’s another chicken and egg situation. How can I do service management (incidents, problems, change, release, etc.) without a configuration management database (CMDB) to support and underpin it? Surely I need to implement it all in a big bang for it to work properly? Well, no. There’s no point in having a full-blown CMDB unless [...]
Tags: Change Management, CMDB, configuration item, relationships, service management
Posted in Change Management, Configuration Management, Hints and Tips | No Comments »
Beetil® is a Registered Trade Mark of Beetil Services Management Ltd.
ITIL® is a Registered Trade Mark, & a Registered Community Trade Mark of the Office of Government Commerce in the UK, & is Registered in the U.S. Patent & Trademark Office.
Operated by the team at YouDo Ltd
© 2010 Beetil Service Management Limited
