Beetil

A robust change management process is essential to a successful service operation and the approval process for a change is one of the most important elements. We’ve been beavering away the past couple of weeks and are pleased to announce the launch of our new and improved change approval mechanism. So, what’s changed? We’ve introduced [...]

Tags: approval, changes
Posted in Change Management | 3 Comments »

Our latest Beetil release includes making Incident, Problem, Change Types a lot more powerful and useful.

The goal here is to provide stepping stones towards a service catalog. When we boiled the concept of a Service Catalog right down to it’s utmost basic form, we found that it is essentially a level of categorization of an Incident which both Internal Beetil Users and Customers can control when they first log an Incident.

Tags: categorization, changes, incidents, problems, service catalog
Posted in Incident Management, New Features | No Comments »