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Getting Started with Change Management
September 3rd, 2009 by Dan
How many times have we all heard that “the only constant is change”. Well, you’d better get used it. And you’d better get good at it. Because it’s here to stay. Before we talk about how Beetil deals with change management, let’s take a step back and ask why we need change management in the [...]
The Beetil Story in 90 seconds
June 8th, 2009 by Dan
A couple of weeks we commissioned the awesome dudes from Made From New Zealand to come film us a Beetil video. A Tom Cruise I am certainly not but we’re pretty stoked with the result. So, in 90 seconds, here’s what Beetil is all about, and why you should give it go.
Why is it called Beetil?
May 25th, 2009 by Greg
We regularly get people saying to us “I love the name Beetil”. We love the name too – it really allows us to personify the tool and associate a personality to it. And it’s short and memorable. The .com was also still available too. Fantastic! I can’t really recall though exactly how our service management tool ended up [...]
More than just an issue tracker
January 15th, 2009 by Dan
I’ve worked at a lot of places where everything revolves solely around their issue tracking system. That’s not necessarily a bad thing. At least issues (we call them incidents) are being logged, allocated and dealt with – and they’re usually prioritised so that the important ones get fixed first. But that’s where it so often [...]
Beetil – Service management made easy
January 15th, 2009 by Dan
At last! It’s here. The quest for easier and simpler service management has ended, and our beta trial of Beetil is officially open. Having scoured the market for various service management tools to help us manage our IT services and offerings, we simply couldn’t find one that “hit the spot”. There’s plenty [...]