Comments on: Getting started with the Customer Portal http://blog.beetil.com/getting-started-with-the-customer-portal/ Professional service management without the pain Fri, 18 May 2012 05:00:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Dan http://blog.beetil.com/getting-started-with-the-customer-portal/#comment-88 Dan Thu, 24 Sep 2009 03:45:50 +0000 http://blog.beetil.com/?p=197#comment-88 Thanks for the feedback Graham. Improved knowledge management and email interfacing is coming soon. Thanks for the feedback Graham.

Improved knowledge management and email interfacing is coming soon.

]]> By: Graham Robson http://blog.beetil.com/getting-started-with-the-customer-portal/#comment-79 Graham Robson Tue, 22 Sep 2009 08:16:27 +0000 http://blog.beetil.com/?p=197#comment-79 Blending together the ability to find knowledge (knowledge base), open discussion, and private reporting of incidents is certainly the way to go. Also would like to see some idea management & voting for feature requests. Since the Beetil back end will managing through to release it can report back on progress. Good to see a nice clean client interface, absolutely right with the design aim - needs to be intuitive and a pleasure to use. However, also need to have an email only interface - lots of folks still don't want to use a portal. Blending together the ability to find knowledge (knowledge base), open discussion, and private reporting of incidents is certainly the way to go.

Also would like to see some idea management & voting for feature requests. Since the Beetil back end will managing through to release it can report back on progress.

Good to see a nice clean client interface, absolutely right with the design aim – needs to be intuitive and a pleasure to use. However, also need to have an email only interface – lots of folks still don’t want to use a portal.

]]> By: Beetil Blog » Blog Archive » Getting Started with Incident Management http://blog.beetil.com/getting-started-with-the-customer-portal/#comment-32 Beetil Blog » Blog Archive » Getting Started with Incident Management Mon, 14 Sep 2009 06:59:15 +0000 http://blog.beetil.com/?p=197#comment-32 [...] Beetil and the Customer Portal [...] [...] Beetil and the Customer Portal [...]

]]>