Comments on: Getting Started with Incident Management http://blog.beetil.com/getting-started-with-incident-management/ Professional service management without the pain Fri, 18 May 2012 05:00:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Service Management Made Easy, ITIL Made Easy - Beetil ITSM Software http://blog.beetil.com/getting-started-with-incident-management/#comment-317 Service Management Made Easy, ITIL Made Easy - Beetil ITSM Software Thu, 30 Sep 2010 11:15:07 +0000 http://blog.beetil.com/?p=142#comment-317 [...] Incident Management [...] [...] Incident Management [...]

]]> By: unigeenuth http://blog.beetil.com/getting-started-with-incident-management/#comment-130 unigeenuth Tue, 15 Dec 2009 10:45:25 +0000 http://blog.beetil.com/?p=142#comment-130 Can anyone recommend the robust Remote Management & Monitoring tool for a small IT service company like mine? Does anyone use Kaseya.com or GFI.com? How do they compare to these guys I found recently: <a href="http://www.n-able.com" rel="nofollow"> N-able N-central network health tool </a> ? What is your best take in cost vs performance among those three? I need a good advice please... Thanks in advance! Can anyone recommend the robust Remote Management & Monitoring tool for a small IT service company like mine? Does anyone use Kaseya.com or GFI.com? How do they compare to these guys I found recently: N-able N-central network health tool
 ? What is your best take in cost vs performance among those three? I need a good advice please… Thanks in advance!

]]> By: Beetil Blog » Blog Archive » Getting Started With Configuration Management http://blog.beetil.com/getting-started-with-incident-management/#comment-106 Beetil Blog » Blog Archive » Getting Started With Configuration Management Thu, 01 Oct 2009 23:41:50 +0000 http://blog.beetil.com/?p=142#comment-106 [...] Incident Management [...] [...] Incident Management [...]

]]> By: Beetil Blog » Blog Archive » Getting Started - Configuring Services http://blog.beetil.com/getting-started-with-incident-management/#comment-97 Beetil Blog » Blog Archive » Getting Started - Configuring Services Fri, 25 Sep 2009 07:47:10 +0000 http://blog.beetil.com/?p=142#comment-97 [...] Incident Management [...] [...] Incident Management [...]

]]> By: Beetil Blog » Blog Archive » Getting Started with Problem Management http://blog.beetil.com/getting-started-with-incident-management/#comment-96 Beetil Blog » Blog Archive » Getting Started with Problem Management Fri, 25 Sep 2009 07:46:55 +0000 http://blog.beetil.com/?p=142#comment-96 [...] Incident Management [...] [...] Incident Management [...]

]]> By: Graham Robson http://blog.beetil.com/getting-started-with-incident-management/#comment-19 Graham Robson Wed, 15 Jul 2009 11:33:40 +0000 http://blog.beetil.com/?p=142#comment-19 Great overview of Incident Management. The key for me is that this is done centric to a defined service and that you'll be able to follow the lineage through to Problems, Changes, and Releases. The user interface actually looks like it's something I'd actually want to use - like my iPhone, not a boring overwhelming desktop product. Great overview of Incident Management. The key for me is that this is done centric to a defined service and that you’ll be able to follow the lineage through to Problems, Changes, and Releases.

The user interface actually looks like it’s something I’d actually want to use – like my iPhone, not a boring overwhelming desktop product.

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