Comments on: Emails – New, Improved, Customizable! http://blog.beetil.com/emails-new-improved-customizable/ Professional service management without the pain Fri, 18 May 2012 05:00:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Emma Gibbs http://blog.beetil.com/emails-new-improved-customizable/#comment-810 Emma Gibbs Wed, 18 Apr 2012 05:21:00 +0000 http://blog.beetil.com/?p=394#comment-810 We have set up email integration to 2 service accounts, but when forwarded to ourservice@api.ouraccount.beetil.com, we get duplicate tickets created across services. Any ideas how this might be occurring? Thanks Beetil :) We have set up email integration to 2 service accounts, but when forwarded to ourservice@api.ouraccount.beetil.com, we get duplicate tickets created across services. Any ideas how this might be occurring? Thanks Beetil :)

]]> By: Emma Gibbs http://blog.beetil.com/emails-new-improved-customizable/#comment-803 Emma Gibbs Tue, 17 Apr 2012 00:58:00 +0000 http://blog.beetil.com/?p=394#comment-803 We have just set up a new service and forwarding to the service from our service gmail account. The other service received a confirmation email to verify the forwarding rule- this new service has not got it yet. Is there a delay we can expect for this?  Thanks We have just set up a new service and forwarding to the service from our service gmail account. The other service received a confirmation email to verify the forwarding rule- this new service has not got it yet. Is there a delay we can expect for this? 
Thanks

]]> By: Luke http://blog.beetil.com/emails-new-improved-customizable/#comment-687 Luke Tue, 28 Feb 2012 02:07:16 +0000 http://blog.beetil.com/?p=394#comment-687 Yup, they would have. We made some improvements to email integration towards the end of last year. Check out this blog post for more details http://blog.beetil.com/improvements-to-email-integration/ Yup, they would have. We made some improvements to email integration towards the end of last year. Check out this blog post for more details http://blog.beetil.com/improvements-to-email-integration/

]]> By: Jens-Christian Fischer http://blog.beetil.com/emails-new-improved-customizable/#comment-682 Jens-Christian Fischer Mon, 27 Feb 2012 16:29:35 +0000 http://blog.beetil.com/?p=394#comment-682 Ah - forget my question. The Account Owner of our Beetil account got all the mails.... Ah – forget my question. The Account Owner of our Beetil account got all the mails….

]]> By: Jens-Christian Fischer http://blog.beetil.com/emails-new-improved-customizable/#comment-681 Jens-Christian Fischer Mon, 27 Feb 2012 14:54:57 +0000 http://blog.beetil.com/?p=394#comment-681 Hmm - I tried to set this up with a Google Mail account. In order to set up mail forwarding, Google sends a confirmation code to the new address. However, it seems that this mail doesn't make it through the beetil filters... :( Any ideas? Hmm – I tried to set this up with a Google Mail account. In order to set up mail forwarding, Google sends a confirmation code to the new address. However, it seems that this mail doesn’t make it through the beetil filters… :(

Any ideas?

]]> By: Luke http://blog.beetil.com/emails-new-improved-customizable/#comment-579 Luke Wed, 17 Aug 2011 10:02:38 +0000 http://blog.beetil.com/?p=394#comment-579 Hi Peng, The setting that controls the creation of customers if they don't exist is the "Automatically Invite New Customers to the Portal" setting found under https://youraccount.beetil.com/admin/portal/edit_email_settings When this setting is turned on, and beetil receives an email from an address that does not belong to a customer, they are created with customer portal access. All emails to the customer from that point will also have a URL to activate their account. Hi Peng,

The setting that controls the creation of customers if they don’t exist is the “Automatically Invite New Customers to the Portal” setting found under https://youraccount.beetil.com/admin/portal/edit_email_settings
When this setting is turned on, and beetil receives an email from an address that does not belong to a customer, they are created with customer portal access. All emails to the customer from that point will also have a URL to activate their account.

]]> By: Peng http://blog.beetil.com/emails-new-improved-customizable/#comment-578 Peng Sat, 13 Aug 2011 02:15:51 +0000 http://blog.beetil.com/?p=394#comment-578 "and will at this point create the customer if they don’t already exist if you have that particular setting turned on." How do i set this? “and will at this point create the customer if they don’t already exist if you have that particular setting turned on.”

How do i set this?

]]> By: Graeme Cosslett http://blog.beetil.com/emails-new-improved-customizable/#comment-183 Graeme Cosslett Sat, 10 Apr 2010 08:45:59 +0000 http://blog.beetil.com/?p=394#comment-183 Thanks so much to the 'Beetil Team'. These changes make a world of difference, and from what I've explored and seen so far - this is just fantastic for us. Keep up the awesome work! Graeme Thanks so much to the ‘Beetil Team’. These changes make a world of difference, and from what I’ve explored and seen so far – this is just fantastic for us.

Keep up the awesome work!
Graeme

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