Comments on: Email Integration Is Here! http://blog.beetil.com/email-integration/ Professional service management without the pain Wed, 14 Dec 2011 22:59:47 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Service Management Made Easy, ITIL Made Easy - Beetil ITSM Software http://blog.beetil.com/email-integration/#comment-475 Service Management Made Easy, ITIL Made Easy - Beetil ITSM Software Thu, 06 Jan 2011 10:33:10 +0000 http://blog.beetil.com/?p=360#comment-475 [...] saw our customer numbers grow by over 500% and lots of goodies released into the wild including email integration, a fully customisable customer portal, customisable incident statuses, knowledge management, and [...] [...] saw our customer numbers grow by over 500% and lots of goodies released into the wild including email integration, a fully customisable customer portal, customisable incident statuses, knowledge management, and [...]

]]> By: Luke http://blog.beetil.com/email-integration/#comment-238 Luke Sat, 26 Jun 2010 08:18:23 +0000 http://blog.beetil.com/?p=360#comment-238 If any of your users or customers reply to a Beetil generated email, it will add a comment with the contents of their reply into the open ticket. Your customers can also raise new incidents in the same fashion as your users. However, you may want to simplify the process for them. For details on this check out the other blog on email integration: http://blog.beetil.com/emails-new-improved-customizable/ If any of your users or customers reply to a Beetil generated email, it will add a comment with the contents of their reply into the open ticket.

Your customers can also raise new incidents in the same fashion as your users. However, you may want to simplify the process for them. For details on this check out the other blog on email integration: http://blog.beetil.com/emails-new-improved-customizable/

]]> By: Peter Newcomb http://blog.beetil.com/email-integration/#comment-235 Peter Newcomb Thu, 03 Jun 2010 22:21:44 +0000 http://blog.beetil.com/?p=360#comment-235 I am running a call center, NOC and I might want to have my customers open tickets or update tickets with email. Can this be done? I am running a call center, NOC and I might want to have my customers open tickets or update tickets with email. Can this be done?

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