The Beetil Blog
Blog » Email Integration Is Here!
Our latest release of Beetil includes one of our most requested features we’ve received so far- Email Integration!
So now that it’s finally here and ready to use, just how do you use it? Let’s explain.
Every user has a unique mail api key and this key must be included when sending email to Beetil for security purposes. Your mail api key can be found either under “My Details” or admin users can retrieve it for you from admin/users. Once you know your mail api key, you can start sending emails to Beetil! 
Our email integration solution is simple:
- Sending a new email to Beetil will create a new incident.
- Replying to a Beetil generated email will add new a comment.
Creating a new email
The required address format to create new incidents is:
<service-path>@<your-mail-api-key>.<your-account>.beetil.com
Your service path is a lowercase version of the service name, where spaces are replaced by dashes. ie. ”Example Service A” would have a service-path of “example-service-a”.
For example, I would send emails to beetil@myuniqsecret.youdo.beetil.com
Beetil will even detect your email attachments and bring them into the incident.
Only YOU are able to use this email API key. It’s the combination of this API key and your email address that validates whether you are allowed to use email integration. We don’t like spam, and we’re sure you don’t either, so that’s why we’ve done it like this.
Replying to a Beetil Email
The email address format for replying to a beetil is:
<beetil-number>@<your-mail-api-key>.<account-name>.beetil.com
The address I’m replying to here is: 11512@myuniqsecret.youdo.beetil.com
All Beetil generated emails come pre-populated with the reply email address with your mail integration key.
To post a new comment to beetil concerned, reply above the line: “REPLY ABOVE THIS LINE TO POST A COMMENT”. Only content above that line will be added as a new comment. Anyone that is one the watchlist of that Beetil will get notified once Beetil receives and processes the email.
It’s all pretty simple and straightforward so please feel free to go play. Please - suggestions are more than welcome.
If you need to send an SOS to support you can catch us on the normal channels at support@beetil.com, tweet to @beetil, dog and bone to +64 4 8949110, or catch us around the Campfire.
Tags: email, email integration