August 1st, 2011 by Luke
Have you ever been working on something within Beetil just to find when you hit save or reload the page you’ve missed out on half the discussion? Or find that someone has already fixed an incident? Or closed a change? We’ve fallen victim to these situations more than a handful of times ourselves – [...]
June 29th, 2011 by Luke
We often get requests to add some functionality to allow users to jump to the bottom/top of a page within Beetil, especially as some of the pages can be quite long. It turns out that browsers have these keyboard shortcuts already built in, so rather than us re-inventing the wheel, we encourage our users to [...]
April 7th, 2010 by Luke
Over the last few months we’ve received and responded to feedback around the emails Beetil sends out to internal users as well as (and more importantly) to customers. Thus we’ve tweaked our email format, to make communication via email clearer, easier, and more friendly to your customers. Key features: Beetil branding has been removed The most [...]
April 24th, 2009 by Greg
We’re committed to making sure Beetil is the world’s easiest to use IT service management solution. That for us is a simple, easy to understand vision, that guides how we develop and grow Beetil going forward. You can be sure there’s a big list of features or enhancements or even little tweaks that could or [...]
February 4th, 2009 by Kathryn
Creating Beetil has been an interesting and fun challenge, especially from a usability point of view. Beetil is based on the internationally recognised ITIL service management framework – a framework that at its heart is great common sense that’s good for your business. Once you start using this framework you’ll wonder how you ever got [...]