The Beetil Blog
Blog » Archive for the ‘People’
Easier access to customer information
October 14th, 2011 by Luke
Moving the customer information to the right-hand side of the application and giving it a prominent orange heading is the most noticeable feature of this latest Beetil release. In addition there have been a handful of cosmetic improvements – particularly around the creation of new incidents, problems, changes, etc. and the right-hand side of the [...]
Restricting access to Customers
July 8th, 2011 by Luke
We have introduced a new user account setting: “Restricted access to Customers and Companies”, which can be set on a per-user basis in admin. This is by default turned on for all users, and means that users only have access to customers and companies that are part of their services. This includes the customer autocomplete [...]
It’s all about People!
March 23rd, 2011 by Luke
We’ve added a new “People” section to Beetil - giving your service desk and all other Beetil users a company-centric or customer-centric view of incidents and their contact information. The People section also contains information about users and groups that exist in your Beetil account. As before, customer details can still be accessed from within an incident [...]