The Beetil Blog
Blog » Archive for the ‘New Features’
Single Sign On with Google ID
February 24th, 2011 by Luke
Beetil now lets you log on using your Google account. You’ll notice that Beetil’s login pages now contain an additional Google icon. Click on this to log in via your Google account instead of using your email address and password. An example of a logon page is below: The logon page for your customer portal [...]
Happy New Year! Where will 2011 take us?
January 6th, 2011 by Dan
Happy New Year Fine People!!! I hope that everyone is feeling nice and refreshed, and revved up for a prosperous 2011. Here at Beetil HQ, we’re gearing up for what we hope will be our biggest year yet. 2010 saw our customer numbers grow by over 500% and lots of goodies released into [...]
Beetil access for your suppliers or vendors
October 8th, 2010 by Luke
You might have some external suppliers or vendors who you’d like to give access to Beetil but you don’t want them to see all your potentially sensitive internal information. Now, with the new addition of Restricted Users into Beetil you can do exactly that. Instead of seeing everything in your service(s) like a standard user they [...]
Cross-Service Linking
September 21st, 2010 by Luke
The way Beetil encourages easy linking of beetils to each other (e.g. incidents to incidents or incidents to problems or changes) but with restriction to the same service, has had a fundamental impact on how people have structured their services in the past. With the recent release of Knowledge Management the ability to link beetils [...]
Images can now be inline
August 18th, 2010 by Greg
You’ve always been able to upload attachments into text areas in Beetil. While that was good, it would have been even better if those images or attached documents could be put inline with the relevant text. We’ve made some enhancements and now you can do exactly that – you can now place your attachments inline [...]
Stepping Stones Towards a Service Catalog
July 8th, 2010 by Luke
Our latest Beetil release includes making Incident, Problem, Change Types a lot more powerful and useful.
The goal here is to provide stepping stones towards a service catalog. When we boiled the concept of a Service Catalog right down to it’s utmost basic form, we found that it is essentially a level of categorization of an Incident which both Internal Beetil Users and Customers can control when they first log an Incident.
Hidden Notes and a Wee Little Facelift.
June 27th, 2010 by Luke
We’ve been pretty the past few weeks here at Beetil Towers, and have just unleashed some real Beetil goodies. Improved UI As part of this release that has been building up for a few weeks now, one of the big changes you’re likely to notice is that we’ve re-designed the notes section. It’s subtle, [...]
Emails – New, Improved, Customizable!
April 7th, 2010 by Luke
Over the last few months we’ve received and responded to feedback around the emails Beetil sends out to internal users as well as (and more importantly) to customers. Thus we’ve tweaked our email format, to make communication via email clearer, easier, and more friendly to your customers. Key features: Beetil branding has been removed The most [...]
Making Your Customer Portal Nice and Shiny
February 2nd, 2010 by Luke
We’ve received a lot of recent demand regarding the ability to customize the Customer Portal, so naturally, we listened to our customers and come up with a solution. We recently rolled out the first phase of these changes. You can now select from a range of beautiful shiny customer portal templates. Due to popular [...]
Email Integration Is Here!
January 5th, 2010 by Luke
Our latest release of Beetil includes one of our most requested features we’ve received so far- Email Integration! So now that it’s finally here and ready to use, just how do you use it? Let’s explain. Every user has a unique mail api key and this key must be included when sending email to [...]