The Beetil Blog
Blog » Archive for the ‘New Features’
Images can now be inline
August 18th, 2010 by Greg
You’ve always been able to upload attachments into text areas in Beetil. While that was good, it would have been even better if those images or attached documents could be put inline with the relevant text.
We’ve made some enhancements and now you can do exactly that - you can now place your attachments inline with [...]
Stepping Stones Towards a Service Catalog
July 8th, 2010 by Luke
Our latest Beetil release includes making Incident, Problem, Change Types a lot more powerful and useful.
The goal here is to provide stepping stones towards a service catalog. When we boiled the concept of a Service Catalog right down to it’s utmost basic form, we found that it is essentially a level of categorization of an Incident which both Internal Beetil Users and Customers can control when they first log an Incident.
Hidden Notes and a Wee Little Facelift.
June 27th, 2010 by Luke
We’ve been pretty the past few weeks here at Beetil Towers, and have just unleashed some real Beetil goodies.
Improved UI
As part of this release that has been building up for a few weeks now, one of the big changes you’re likely to notice is that we’ve re-designed the notes section. It’s subtle, but we [...]
Emails - New, Improved, Customizable!
April 7th, 2010 by Luke
Over the last few months we’ve received and responded to feedback around the emails Beetil sends out to internal users as well as (and more importantly) to customers. Thus we’ve tweaked our email format, to make communication via email clearer, easier, and more friendly to your customers.
Key features:
Beetil branding has been removed
The most recent discussion now [...]
Making Your Customer Portal Nice and Shiny
February 2nd, 2010 by Luke
We’ve received a lot of recent demand regarding the ability to customize the Customer Portal, so naturally, we listened to our customers and come up with a solution.
We recently rolled out the first phase of these changes.
You can now select from a range of beautiful shiny customer portal templates. Due to popular demand, we’ve [...]
Email Integration Is Here!
January 5th, 2010 by Luke
Our latest release of Beetil includes one of our most requested features we’ve received so far- Email Integration!
So now that it’s finally here and ready to use, just how do you use it? Let’s explain.
Every user has a unique mail api key and this key must be included when sending email to Beetil for [...]
Getting Started with Beetil Time
November 19th, 2009 by Luke
Incidents take time to fix, Problems take time to identify, Changes take time to complete, Releases take time to carry out, almost everything in Beetil has an element of time to it, which is why we’ve implemented Time Tracking into Beetil!
Read more to find out how to get started with Beetil Time Tracking!
Message in a Beetil
November 9th, 2009 by Dan
OK, so pardon the pun on the famous and brilliant Police song.
The Beetil team has been working hard on Beetil messages and we’re pleased to announce a big update to messages functionality. It’s gonna be super useful to keep your team and customers informed as to what’s going on and to stay in the [...]
Beetil Reporting Keeps You In The Loop
July 8th, 2009 by Dan
We’re pleased to announce that we’ve just released our smart reporting functionality. Staying in the loop and keeping informed is now easier than ever.
Our new reporting functionality easily allows you to create your own customised reports to help you stay in touch with the comings and goings of your incidents, problems, changes, and releases. [...]