The Beetil Blog
Blog » Archive for the ‘New Features’
Beetil Tags
December 11th, 2011 by Luke
As part of our latest release we’ve made some slight cosmetic changes to the right hand side of Beetil forms and added the ability to tag beetils (i.e. incidents, problems, changes, etc.). When you want to add a tag you’ll see an auto-complete dropdown suggesting tags that have already been used within the current service. [...]
Customer and User Satisfaction Ratings
September 2nd, 2011 by Luke
We’ve been busy once again at Beetil HQ. We’ve introduced the ability for customers and users to log feedback against an incident (or other beetil type) after it has been closed. Feedback is given in the form of a satisfaction rating (excellent through to poor) and an optional comment. The idea behind this is to give [...]
Avoid Confusion and Duplication with the Beetil Update Notifier
August 1st, 2011 by Luke
Have you ever been working on something within Beetil just to find when you hit save or reload the page you’ve missed out on half the discussion? Or find that someone has already fixed an incident? Or closed a change? We’ve fallen victim to these situations more than a handful of times ourselves – [...]
Scheduled actions and a slight refresh
July 13th, 2011 by Luke
We’ve been very busy over the past few months. Scheduled Actions is one of a handful of large changes to be released so far this year and has been released in conjunction with a refresh of the Beetil Dashboards. Service admins now have the ability to set up Scheduled Actions from inside a report, where [...]
New Code Formatting Syntax
June 21st, 2011 by Luke
We’ve updated the way we do our code formatting within the note fields in Beetil. To preserve code formatting surround your code snippet in 3 equals signs (===) We’ve found that this has made sharing code snippets internally a lot easier. This is something we’ve added above and beyond the textile library. For more information [...]
Assigning Incidents to Customers
March 2nd, 2011 by Kathryn
You can now assign incidents to customers helping to speed up customer communications and improve your incident management. If you create an incident and specify a customer their name will appear in the list of possible assignees. If you assign the incident to the customer then via the customer portal the customer can assign the incident [...]
Single Sign On with Google ID
February 24th, 2011 by Luke
Beetil now lets you log on using your Google account. You’ll notice that Beetil’s login pages now contain an additional Google icon. Click on this to log in via your Google account instead of using your email address and password. An example of a logon page is below: The logon page for your customer portal [...]
Happy New Year! Where will 2011 take us?
January 6th, 2011 by Dan
Happy New Year Fine People!!! I hope that everyone is feeling nice and refreshed, and revved up for a prosperous 2011. Here at Beetil HQ, we’re gearing up for what we hope will be our biggest year yet. 2010 saw our customer numbers grow by over 500% and lots of goodies released into [...]
Beetil access for your suppliers or vendors
October 8th, 2010 by Luke
You might have some external suppliers or vendors who you’d like to give access to Beetil but you don’t want them to see all your potentially sensitive internal information. Now, with the new addition of Restricted Users into Beetil you can do exactly that. Instead of seeing everything in your service(s) like a standard user they [...]
Cross-Service Linking
September 21st, 2010 by Luke
The way Beetil encourages easy linking of beetils to each other (e.g. incidents to incidents or incidents to problems or changes) but with restriction to the same service, has had a fundamental impact on how people have structured their services in the past. With the recent release of Knowledge Management the ability to link beetils [...]