July 27th, 2012 by Kathryn
You can now report on ‘last updated by’ which is particularly useful for incidents that have been last updated by your customers. Make this report a queue on your dashboard and increase your visibility of what’s been happening and what requires your attention. To set this up go to Incidents > Reports & Queues > [...]
June 29th, 2012 by Kathryn
We’ve made a few changes to the Change and Release test tab. Of note is the addition of a test plan field and unique IDs for all your testing issues. Adding a test plan is easy – when creating a new change or release click the ‘Create a test plan and assign testers’ link to [...]
May 6th, 2012 by Kathryn
We’re proud to announce the arrival our dashboard queues! You can now quickly and easily access reports on your dashboards, as well as seeing the counts of each queue. This not only lets you get to your relevant information faster, but careful design of your queues also gives you visibility into your organisation’s workload. We’ve [...]
May 2nd, 2012 by Dan
We’ve been doing plenty of scheming here at BeetilHQ and have been planning out our roadmap for the rest of the year. We’re often asked what’s on our roadmap so we thought we’d share it with you guys so you know where we’re headed. If there are some “side trips” you’d like to [...]
March 14th, 2012 by Luke
Over the past couple of weeks, with our custom field functionality, you’ve been able to collect additional information on your incidents, problems, changes, releases and knowledge articles. Our latest release now enables you to build custom reports based on these fields. When you create or edit a report, at the bottom of attribute dropdown you’ll [...]
February 28th, 2012 by Kathryn
You now have the ability to add custom fields to your incidents, problems, changes, releases and knowledge articles. This is just the first phase of custom fields – initially allowing you to add custom fields per service or globally across all the services in your account. Reporting on custom fields, search and updates to the [...]
December 11th, 2011 by Luke
As part of our latest release we’ve made some slight cosmetic changes to the right hand side of Beetil forms and added the ability to tag beetils (i.e. incidents, problems, changes, etc.). When you want to add a tag you’ll see an auto-complete dropdown suggesting tags that have already been used within the current service. [...]
September 2nd, 2011 by Luke
We’ve been busy once again at Beetil HQ. We’ve introduced the ability for customers and users to log feedback against an incident (or other beetil type) after it has been closed. Feedback is given in the form of a satisfaction rating (excellent through to poor) and an optional comment. The idea behind this is to give [...]
August 1st, 2011 by Luke
Have you ever been working on something within Beetil just to find when you hit save or reload the page you’ve missed out on half the discussion? Or find that someone has already fixed an incident? Or closed a change? We’ve fallen victim to these situations more than a handful of times ourselves – [...]
July 13th, 2011 by Luke
We’ve been very busy over the past few months. Scheduled Actions is one of a handful of large changes to be released so far this year and has been released in conjunction with a refresh of the Beetil Dashboards. Service admins now have the ability to set up Scheduled Actions from inside a report, where [...]