As part of our latest changes to Beetil we’ve dramatically improved the suggestions you see on the right-hand-side on incidents. The quality of similar incidents has now dramatically improved, and we’re now also searching for suggested problems and knowledge articles. You can also easily re-use content from knowledge articles and place it within the comment [...]

Posted in Incident Management, Knowledge, Problem Management | Comments Off

The ability to create and manage knowledge articles is something many people have been asking for. We’ve now rolled out the first stage of knowledge articles within Beetil – keeping them relatively simple to start with. They’ve got a look and feel that’s a combination of incidents (and their ability to link to other beetils) [...]

Posted in Getting Started, Knowledge | 5 Comments »