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Effective Incident Management
January 30th, 2009 by Luke
Incident Management is one of the most heavily used parts of the Beetil at the moment. Most users, I guess feel a sense of comfort in this area of the app especially if they’re migrating from ticket based systems. However, incidents are only a fraction of Beetil’s full potential and often mark the beginning of [...]
More than just an issue tracker
January 15th, 2009 by Dan
I’ve worked at a lot of places where everything revolves solely around their issue tracker. That’s not necessarily a bad thing. At least issues (we call them incidents) are being logged, allocated and dealt with – and they’re usually prioritised so that the important ones get fixed first. But that’s where it so often ends. [...]