The Beetil Blog
Blog » Archive for the ‘Hints and Tips’
The CMDB: Start small and keep control
April 3rd, 2009 by Greg
It’s another chicken and egg situation. How can I do service management (incidents, problems, change, release, etc.) without a configuration management database (CMDB) to support and underpin it? Surely I need to implement it all in a big bang for it to work properly? Well, no. There’s no point in having a full-blown CMDB unless [...]
Getting Started – Configuring Services
March 1st, 2009 by Dan
Welcome to Beetil, your first big step towards service management without the pain. To get you started, we’ve written a series of Beetil quickstart posts that we hope you’ll find useful. First things we first, we need to start thinking about what we need to manage. In Beetil we call these services. A service is [...]
Effective Incident Management
January 30th, 2009 by Luke
Incident Management is one of the most heavily used parts of the Beetil at the moment. Most users, I guess feel a sense of comfort in this area of the app especially if they’re migrating from ticket based systems. However, incidents are only a fraction of Beetil’s full potential and often mark the beginning of [...]
More than just an issue tracker
January 15th, 2009 by Dan
I’ve worked at a lot of places where everything revolves solely around their issue tracker. That’s not necessarily a bad thing. At least issues (we call them incidents) are being logged, allocated and dealt with – and they’re usually prioritised so that the important ones get fixed first. But that’s where it so often ends. [...]