August 20th, 2012 by Kathryn
The support team here at Beetil has benefited hugely from the introduction of dashboard queues. Before putting them in place we spent a good amount of time discussing the best way to structure our support and how to use queues to the greatest effect. Once our queues were implemented there was a dramatic improvement to [...]
July 27th, 2012 by Kathryn
You can now report on ‘last updated by’ which is particularly useful for incidents that have been last updated by your customers. Make this report a queue on your dashboard and increase your visibility of what’s been happening and what requires your attention. To set this up go to Incidents > Reports & Queues > [...]
December 11th, 2011 by Luke
As part of our latest release we’ve made some slight cosmetic changes to the right hand side of Beetil forms and added the ability to tag beetils (i.e. incidents, problems, changes, etc.). When you want to add a tag you’ll see an auto-complete dropdown suggesting tags that have already been used within the current service. [...]
August 1st, 2011 by Luke
Have you ever been working on something within Beetil just to find when you hit save or reload the page you’ve missed out on half the discussion? Or find that someone has already fixed an incident? Or closed a change? We’ve fallen victim to these situations more than a handful of times ourselves – [...]
July 26th, 2011 by Luke
Have you ever needed the ability to have a page within Beetil refresh every so often? Maybe you have a Beetil dashboard on a TV screen or external monitor in your office? Or maybe you want to keep refreshing a specific view you have configured? You can now set a page to automatically refresh every [...]
June 29th, 2011 by Luke
We often get requests to add some functionality to allow users to jump to the bottom/top of a page within Beetil, especially as some of the pages can be quite long. It turns out that browsers have these keyboard shortcuts already built in, so rather than us re-inventing the wheel, we encourage our users to [...]
June 21st, 2011 by Luke
We’ve updated the way we do our code formatting within the note fields in Beetil. To preserve code formatting surround your code snippet in 3 equals signs (===) We’ve found that this has made sharing code snippets internally a lot easier. This is something we’ve added above and beyond the textile library. For more information [...]
March 22nd, 2011 by Greg
We’ve made Beetil’s time recording functionality even more powerful by letting you categorize your time entries and report on them. Time categories are implemented as smart hashtags in the description of each Beetil time entry. Let’s imagine you need to log out-of-hours support calls separately so you can invoice your client at a higher rate and [...]
February 24th, 2011 by Luke
We use Google Apps for our email and collaboration and when our accounts were transitioned to the Google Account infrastructure we experienced a couple of conflicting Google accounts. Beetil’s Single Sign On using your Google account won’t work if your account is conflicted. This article describes our experience and how we got around it. If [...]
February 1st, 2011 by Luke
You can now generate custom reports that report on multiple people. This is perfect for those people that want to keep an eye on customer/company activity or other Beetil Users. When you select a person field to report on (e.g. Assignee or Customer), use the dropdown box multiple times enabling you to build up your [...]