The Beetil Blog
Blog » Archive for the ‘General’
Usability versus Compliance
February 4th, 2009 by Kathryn
Creating Beetil has been an interesting and fun challenge, especially from a usability point of view. Beetil is based on the internationally recognised ITIL service management framework – a framework that at its heart is great common sense that’s good for your business. Once you start using this framework you’ll wonder how you ever got [...]
More than just an issue tracker
January 15th, 2009 by Dan
I’ve worked at a lot of places where everything revolves solely around their issue tracking system. That’s not necessarily a bad thing. At least issues (we call them incidents) are being logged, allocated and dealt with – and they’re usually prioritised so that the important ones get fixed first. But that’s where it so often [...]
Beetil – Service management made easy
January 15th, 2009 by Dan
At last! It’s here. The quest for easier and simpler service management has ended, and our beta trial of Beetil is officially open. Having scoured the market for various service management tools to help us manage our IT services and offerings, we simply couldn’t find one that “hit the spot”. There’s plenty [...]