The Beetil Blog
Blog » Archive for the ‘General’
Helping to Build the v2-v3 Bridge
May 23rd, 2011 by Dan
I recently attended the v2-v3 Manager’s bridging course and exam, as the exam is only available until the end of June – then you have to go through all the v3 managers training again! Let’s just say I did not want to waste my previous investment. With respect to the course, it’s always good to [...]
Report Suggestions – Feedback Wanted!
September 30th, 2010 by Luke
Beetil has always been a bit light on reporting at a service level, and even a global level for that fact. Additions to Beetil over the past year have created some exciting opportunities for things we can potentially report on. Customers and Companies now play a much more important role with the addition of the [...]
Making Your Customer Portal Nice and Shiny
February 2nd, 2010 by Luke
We’ve received a lot of recent demand regarding the ability to customize the Customer Portal, so naturally, we listened to our customers and come up with a solution. We recently rolled out the first phase of these changes. You can now select from a range of beautiful shiny customer portal templates. Due to popular [...]
Message in a Beetil
November 9th, 2009 by Dan
OK, so pardon the pun on the famous and brilliant Police song. The Beetil team has been working hard on Beetil messages and we’re pleased to announce a big update to messages functionality. It’s gonna be super useful to keep your team and customers informed as to what’s going on and to stay in [...]
Beetil is now out of Beta!
June 11th, 2009 by Dan
The BeetilDudes have been hard at work and we’re pleased to announce that Beetil, the world’s most user friendly service management solution, is coming out of beta! Whilst we’re taking the beta badge off, no product is ever truly finished and you’ll see more and more Beetil goodies coming over the next few weeks and [...]
The Beetil Story in 90 seconds
June 8th, 2009 by Dan
A couple of weeks we commissioned the awesome dudes from Made From New Zealand to come film us a Beetil video. A Tom Cruise I am certainly not but we’re pretty stoked with the result. So, in 90 seconds, here’s what Beetil is all about, and why you should give it go.
Why is it called Beetil?
May 25th, 2009 by Greg
We regularly get people saying to us “I love the name Beetil”. We love the name too – it really allows us to personify the tool and associate a personality to it. And it’s short and memorable. The .com was also still available too. Fantastic! I can’t really recall though exactly how our service management tool ended up [...]
Live at itSMFnz 2009 conference
May 11th, 2009 by Greg
Well, we’re here at the Beetil lounge at the itSMFnz conference for the next few days. The conference at the Wellington convention centre gets into full swing Tuesday morning, continuing into Wednesday afternoon. Come along and see us and grab a beetil choccie – they are delicious! Easy as!
Beetil sponsors itSMFnz
March 17th, 2009 by Greg
We’re pleased to announce Beetil is now a sponsor of the New Zealand chapter of the IT Service Management Forum. itSMF provides a valuable place where service management professionals can come together, exchange news and information, and learn from one another. The New Zealand chapter of itSMF holds regular seminars and presentations in Auckland, and [...]
Getting Started – Configuring Services
March 1st, 2009 by Dan
Welcome to Beetil, your first big step towards service management without the pain. To get you started, we’ve written a series of Beetil quickstart posts that we hope you’ll find useful. First things we first, we need to start thinking about what we need to manage. In Beetil we call these services. A service is [...]