The Beetil Blog
Blog » Archive for the ‘General’
Making Your Customer Portal Nice and Shiny
February 2nd, 2010 by Luke
We’ve received a lot of recent demand regarding the ability to customize the Customer Portal, so naturally, we listened to our customers and come up with a solution.
We recently rolled out the first phase of these changes.
You can now select from a range of beautiful shiny customer portal templates. Due to popular demand, we’ve [...]
Message in a Beetil
November 9th, 2009 by Dan
OK, so pardon the pun on the famous and brilliant Police song.
The Beetil team has been working hard on Beetil messages and we’re pleased to announce a big update to messages functionality. It’s gonna be super useful to keep your team and customers informed as to what’s going on and to stay in the [...]
Beetil is now out of Beta!
June 11th, 2009 by Dan
The BeetilDudes have been hard at work and we’re pleased to announce that Beetil, the world’s most user friendly service management solution, is coming out of beta!
Whilst we’re taking the beta badge off, no product is ever truly finished and you’ll see more and more Beetil goodies coming over the next few weeks and months. [...]
The Beetil Story in 90 seconds
June 8th, 2009 by Dan
A couple of weeks we commissioned the awesome dudes from Made From New Zealand to come film us a Beetil video. A Tom Cruise I am certainly not but we’re pretty stoked with the result.
So, in 90 seconds, here’s what Beetil is all about, and why you should give it go.
Why is it called Beetil?
May 25th, 2009 by Greg
We regularly get people saying to us “I love the name Beetil”. We love the name too - it really allows us to personify the tool and associate a personality to it. And it’s short and memorable. The .com was also still available too. Fantastic!
I can’t really recall though exactly how our service management tool ended up being [...]
Live at itSMFnz 2009 conference
May 11th, 2009 by Greg
Well, we’re here at the Beetil lounge at the itSMFnz conference for the next few days. The conference at the Wellington convention centre gets into full swing Tuesday morning, continuing into Wednesday afternoon. Come along and see us and grab a beetil choccie - they are delicious! Easy as!
Beetil sponsors itSMFnz
March 17th, 2009 by Greg
We’re pleased to announce Beetil is now a sponsor of the New Zealand chapter of the IT Service Management Forum.
itSMF provides a valuable place where service management professionals can come together, exchange news and information, and learn from one another. The New Zealand chapter of itSMF holds regular seminars and presentations in Auckland, and Christchurch, [...]
Getting Started - Configuring Services
March 1st, 2009 by Dan
Welcome to Beetil, your first big step towards service management without the pain. To get you started, we’ve written a series of Beetil quickstart posts that we hope you’ll find useful.
First things we first, we need to start thinking about what we need to manage. In Beetil we call these services.
A service is anything you [...]
Usability versus Compliance
February 4th, 2009 by Kathryn
Creating Beetil has been an interesting and fun challenge, especially from a usability point of view. Beetil is based on the internationally recognised ITIL service management framework – a framework that at its heart is great common sense that’s good for your business. Once you start using this framework you’ll wonder how you ever got [...]
More than just an issue tracker
January 15th, 2009 by Dan
I’ve worked at a lot of places where everything revolves solely around their issue tracking system.
That’s not necessarily a bad thing. At least issues (we call them incidents) are being logged, allocated and dealt with - and they’re usually prioritised so that the important ones get fixed first.
But that’s where it so often ends.
I’ll pose [...]