The Beetil Blog
Blog » Archive for the ‘Customer Portal’
Tweaks to Customer Satisfaction
December 9th, 2011 by Luke
We’ve made a few recent changes to Customer Satisfaction giving you more control over sending the follow-up email and sending the satisfaction email automatically on a per service basis. We’ve also added a new satisfaction report. On resolved and closed incidents you’ll see the option to choose whether to send the customer satisfaction follow-up email. [...]
Customer and User Satisfaction Ratings
September 2nd, 2011 by Luke
We’ve been busy once again at Beetil HQ. We’ve introduced the ability for customers and users to log feedback against an incident (or other beetil type) after it has been closed. Feedback is given in the form of a satisfaction rating (excellent through to poor) and an optional comment. The idea behind this is to give [...]
Assigning Incidents to Customers
March 2nd, 2011 by Kathryn
You can now assign incidents to customers helping to speed up customer communications and improve your incident management. If you create an incident and specify a customer their name will appear in the list of possible assignees. If you assign the incident to the customer then via the customer portal the customer can assign the incident [...]
Single Sign On with Google ID
February 24th, 2011 by Luke
Beetil now lets you log on using your Google account. You’ll notice that Beetil’s login pages now contain an additional Google icon. Click on this to log in via your Google account instead of using your email address and password. An example of a logon page is below: The logon page for your customer portal [...]
Completely Rebrand Your Customer Portal
October 26th, 2010 by Luke
Beetil gives you the ability to customize the look and feel of your customer portal so it can be more inline with your company’s own branding. Account administrators by default have five templates to choose from in the Customer Portal section of the account Admin forms. In addition you can edit your own CSS for even [...]
Hidden Notes and a Wee Little Facelift.
June 27th, 2010 by Luke
We’ve been pretty the past few weeks here at Beetil Towers, and have just unleashed some real Beetil goodies. Improved UI As part of this release that has been building up for a few weeks now, one of the big changes you’re likely to notice is that we’ve re-designed the notes section. It’s subtle, [...]
Making Your Customer Portal Nice and Shiny
February 2nd, 2010 by Luke
We’ve received a lot of recent demand regarding the ability to customize the Customer Portal, so naturally, we listened to our customers and come up with a solution. We recently rolled out the first phase of these changes. You can now select from a range of beautiful shiny customer portal templates. Due to popular [...]
Getting started with the Customer Portal
September 14th, 2009 by Dan
In today’s increasingly electronic world, customers expect demand self service capabilities, and they demand excellent customer service. As a result, the need to seamlessly interface with your customers is becoming an increasingly important requirement when considering service management platforms. Beetil duly obliges with its customer portal. Think of the Beetil customer portal as a even [...]