What servers do you have? What licenses do you have? What will be affected if you take this router out of service? Who uses this application? Where is it hosted? What’s causing me the most trouble? These are all questions that configuration management is supposed to answer. It’s all about “providing a logical model of [...]

Tags: CMDB, configuration management, impact analysis, itil
Posted in Configuration Management, Getting Started, Hints and Tips | 3 Comments »

It’s another chicken and egg situation. How can I do service management (incidents, problems, change, release, etc.) without a configuration management database (CMDB) to support and underpin it? Surely I need to implement it all in a big bang for it to work properly? Well, no. There’s no point in having a full-blown CMDB unless [...]

Tags: Change Management, CMDB, configuration item, relationships, service management
Posted in Change Management, Configuration Management, Hints and Tips | Comments Off