Beetil

A robust change management process is essential to a successful service operation and the approval process for a change is one of the most important elements. We’ve been beavering away the past couple of weeks and are pleased to announce the launch of our new and improved change approval mechanism. So, what’s changed? We’ve introduced [...]

Tags: approval, changes
Posted in Change Management | 3 Comments »

How many times have we all heard that “the only constant is change”. Well, you’d better get used it. And you’d better get good at it. Because it’s here to stay. Before we talk about how Beetil deals with change management, let’s take a step back and ask why we need change management in the [...]

Tags: beetil, cab, Change Management, itil, ITSM
Posted in Change Management, Getting Started, Hints and Tips | 4 Comments »

It’s another chicken and egg situation. How can I do service management (incidents, problems, change, release, etc.) without a configuration management database (CMDB) to support and underpin it? Surely I need to implement it all in a big bang for it to work properly? Well, no. There’s no point in having a full-blown CMDB unless [...]

Tags: Change Management, CMDB, configuration item, relationships, service management
Posted in Change Management, Configuration Management, Hints and Tips | No Comments »