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Getting Started with Change Management
September 3rd, 2009 by Dan
How many times have we all heard that “the only constant is change”. Well, you’d better get used it. And you’d better get good at it. Because it’s here to stay.
Before we talk about how Beetil deals with change management, let’s take a step back and ask why we need change [...]
The CMDB: Start small and keep control
April 3rd, 2009 by Greg
It’s another chicken and egg situation. How can I do service management (incidents, problems, change, release, etc.) without a configuration management database (CMDB) to support and underpin it? Surely I need to implement it all in a big bang for it to work properly?
Well, no. There’s no point in having a full-blown CMDB unless you’ve [...]